How to fix smart hard disk error

Question

my laptop is only showing the smart hard disk error when i turn it on during the windows antivirus test, i want to stop it, what do i do to stop it and return to the normal windows login screen, I also did the diagnostic tests and the most recent one said I passed so should I do it, some people are also saying to download the iso enterprise on another laptop, I'm just rlly confused rn please help.

Answer 1

Hi Arya k,

Thanks for your post. Generally speaking, that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue. HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

 Best Regards,

Ian Xue

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