I cannot see my pinned files in Sharepoint

Question

Hello,

I have a problem with online page of SharePoint. Everything worked great until one day I noticed that I no longer see my pinned files. When I click on the dots I still have the option to pin/unpin the file to top of the page but the files don't appear. I got information that file was succesfully pinned, but nothing really happens. I cannot see file on top of the page...

Does anybody know what seems to be a problem? I didn't change anything in settings at that time. It's just that one day I log into, and pinned weren't visible anymore.. When I checked the files library in Teams page, I can see them pinned, but not on the online website. Also, it's not only my problem because my colleague who has access to that page with 'owner' permission (same as me) also cannot see them.

Thanks

Answer 1

I test in my SharePoint, and I reproduce the issue you occur.

This may happen due to a temporary glitch or a caching issue. Please follow below tips to troubleshoot the issue.

1.Clear your browser cache: Sometimes the browser cache can cause the page to not display properly. You can try clearing your browser cache or try reopening the page in Incognito mode.

2.Try using a different browser or device: Sometimes browser compatibility issues may also cause this situation. You can try accessing the page on a different browser or device to see if the problem persists.

3.Check permissions and access settings: Although you and your colleagues have "owner" permissions, you can confirm the permission settings or try to re-grant permissions to yourself and your colleagues to see if the problem is solved.

If the problem persists after trying these steps, you need to contact Microsoft phone support team for further troubleshooting.

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Answer 2

Hi AA,

Today, I notice the Pin to top feature works well in my SharePoint document libraries. Micrsoft backend may solve the temporary glitch.

You could check whether Pin to top feature works well in your document libraries.

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