Synch Teams and Outlook Calendars

Question

I have both MS Teams (Version 24231.509.3122.5539) and MS Outlook for Mac (version 16.89.3) associated to the same email address. Email is on a microsoft exchange server. I cannot synch Teams calendar with Outlook calendar. How can I solve this issue?

Answer 1

Hi @Pedro Casau

According to your case description, your Microsoft Teams calendar is not syncing with Outlook.

Please try the following steps to troubleshoot the problem:

Clear Teams cache and cache in Outlook:

• Teams:
  1. If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
  2. Open the Run dialog box by pressing the Windows logo key +R.
  3. In the Run dialog box, enter the following path, and then select OK.

     %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
  

  1. Delete all files and folders in the directory.
  2. Restart Teams.
• Outlook:
  1. Exit the application completely.
  2. Open the Run dialog box. Type %localappdata%\Microsoft\Outlook in the Run dialog box and press Enter.
  3. In the folder that opens, find the RoamCache folder and double-click it.
  4. Delete all files in the directory.
  5. Restart Outlook.

Once completed, restart the application and check if the calendar is syncing.

Make sure the Teams add-in is enabled:

The Teams integration in Outlook relies on a specific add-in called Microsoft Teams Meeting for Microsoft Office. If it is disabled, calendar events will not sync correctly. Here are the steps:

1. Open Outlook and click the File tab in the upper left corner.
2. Select Options from the menu.
3. In the Outlook Options window, click Add-ins on the left sidebar.
4. At the bottom of the window, next to Manage: COM Add-ins, click Go...
5. In the list of add-ins, check Microsoft Teams Meeting Add-in for Microsoft Office. Click OK to save the changes and close the window. Restart the application to make sure the changes take effect, then check if Teams and Outlook are syncing correctly.

Start Outlook in Safe Mode:

If the problem persists, Outlook's add-ins may be interfering with calendar syncing. Safe mode disables all add-ins and can help you determine if a specific add-in is causing the problem.

1. Press Ctrl + R to open the Run dialog box. Type outlook.exe /safe and press Enter to start Outlook in safe mode.
2. Once it's open, try syncing your calendar again. If it works in safe mode, the problem may be caused by a third-party add-in.
3. To fix this, go to File > Options.
4. Click Add-ins, then Disable All.
5. Restart Outlook and enable extensions one by one to find the culprit.

Update or reinstall Teams and Outlook:

Running outdated versions of the apps can cause sync issues, make sure they are up to date.

Check calendar permissions on Outlook:

If the calendar is not shared correctly or permissions are not set correctly, sync will fail. Follow these steps to ensure that the proper permissions are granted:

1. Under New Outlook, tap the settings gear in the upper right corner.
2. Calendar, then tap Share calendar.
3. In the Sharing and permissions tab, make sure the correct users or groups have access.

Repair or Reset the Apps:

If all else fails, repairing or resetting both Microsoft Teams and Outlook can help fix corrupted files or settings that are affecting synchronization.

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