It says my microsoft account does not exist but won't let me use the email

Question

On my other account I had the account for a while, all of a sudden I'm signed up I try and sign back in but it says the account does not exist, I tried to create an account with the same email an it si there was already an account associated with that email click here to log in now. But it wouldn't let me because it doesn't exist it is stuck in an endless loop. I didn't add any backups because I didn't think I needed to. All I have is the main email but I can't send a password reset because it says it doesn't exist. All my stuff is on that account along with my minecraft please help me.

Answer 1

Hi @Tyler

According to your case description, you can't sign in to your Microsoft account.

This can usually be identified by the Sign-in helper tool. Sign-in Helper

The tool will ask you to enter the email address or mobile phone number you used when trying to sign in and check the details you provided. If it detects a problem with your account, it will tell you what actions you need to take to resolve the problem. If no problems are detected, it will also guide you through how to help yourself.

Ref: https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

• If you know your username but it's not recognized anymore, read My username has stopped working. You may need to recover your account: Select "Recover account" and type the email address you used when signing in.
• If you see an error that says "We couldn't find an account with that username" or "account doesn't exist" use the Sign-in Helper tool.

If these still don't solve your problem, contacting phone support and letting them help you recover your account is the best option.

Customer service phone numbers

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