Teams Phone with pay-as-you-go calling

Question

Hello

Please i need your help on this issue.

I am trying to setup a phone number for an existing auto attendant.

I have purchased today "Teams Phone with pay-as-you-go calling (country zone 1 - US)".

Communication Credits is not showing up at all when attempting to purchase the license directly from Microsoft.

The client is using a NCE tenant and that appears to be why I cannot find the add-on anywhere. 

I had seen one workaround is to purchase a trial of Office 365 E5, but the credits still do not show.

Answer 1

@IniobongNkanga-8038

If you purchased your Calling or Audio Conferencing plan through a Cloud Solution Provider (CSP), you can't acquire Communication Credits in the Microsoft 365 admin center. Your CSP needs to fund Communication Credits on your behalf.

If you want the ability to fund your Calling or Audio Conferencing plan with Communication Credits on your own, purchase your Calling and Audio Conferencing plans from the Microsoft 365 admin center or the Microsoft sales page yourself.

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