my retention policy is not working

Question

Hello

Please i need your help on this issue.

my retention policy is not working

Answer 1

Hi @IniobongNkanga-8038

There may be multiple reasons why a retention policy doesn't work. Could you please provide more detailed information?

Here are some common troubleshooting steps:

1. Wait for the policy to take effect: It may take some time for a retention policy to take effect, usually 1 to 7 days. Please make sure you have waited enough time.
2. Check policy configuration: Confirm that the policy and labels are configured correctly. Make sure the policy is correctly assigned to the target user and the label settings meet your needs.
3. Verify user mailbox: Confirm that the retention policy has been correctly applied to the target user's mailbox. You can check the application of the policy through the Microsoft Purview portal.
4. Check permissions: Make sure you have sufficient permissions to create and manage retention policies. If not, contact your IT administrator.
5. Check error log: Check the error log in the Microsoft Purview portal for error information that may cause the policy not to take effect.

https://learn.microsoft.com/en-us/purview/retention?tabs=table-overriden

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Answer 2

Hello @IniobongNkanga-8038 ,

If you are using the older messaging records management (MRM) from Exchange Online to Create the retention Policy, after you apply the new retention policy to mailboxes, it can take up to 7 days in Exchange Online for the new retention settings to be applied to the mailboxes.
This is because a process called the Managed Folder Assistant processes mailboxes at least once every 7 days.
Instead of waiting for the Managed Folder Assistant to run, you can force this to happen by running the Start-ManagedFolderAssistant cmdlet in Exchange Online PowerShell. For more details, please refer to: Set up an archive and deletion policy for mailboxes in your organization - Microsoft 365 Compliance | Microsoft Docs
I hope this helps to answer your question.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".