400 Error when using /language/analyze-conversations/jobs with API version 2024-11-01 in Call Center Analysis

Question

We're implementing call center conversation analysis following the official documentation, but consistently get a 400 error when using the 2024-11-01 API version.

Steps to Reproduce:

1. Send POST request to:
   POST {Endpoint}/language/analyze-conversations/jobs?api-version=2024-11-01
2. Use this request structure (sanitized example):

{

  "displayName": "CallCenterAnalysis",

  "analysisInput": {

    "conversations": [{

      "id": "1",

      "language": "fr",

      "modality": "transcript",

      "domain": "generic",

      "conversationItems": [

        // Full conversation items array

      ]

    }]

  },

  "tasks": [

    {

      "kind": "ConversationalSummarizationTask",

      "parameters": {"summaryAspects": ["Issue","Resolution"]}

    }

  ]

}  
  
**Error Received**: :   
HTTP 400 - Bad Request

Exception Details: "The POST request returned status code 400 not in [202]"

Answer 1

Hi @Ben Aziza Rayen,

Thank you for reaching out to Microsoft Q&A forum!

The correct endpoint for the Analyze Conversations API should be:

POST {Endpoint}/language/:analyze-conversations?api-version=2024-11-01

Notice the colon (:) before "analyze-conversations," which is required for proper syntax. Also, ensure that {Endpoint} is replaced with your actual Azure Language Service resource URL, such as https://<your-resource-name>.cognitiveservices.azure.com. Additionally, make sure to include the correct headers, such as Content-Type: application/json, and provide the necessary JSON payload in the body of your request.

For more details, you can refer to: official Azure REST API documentation.

Hope this helps. And, if you face any issues do let us know.

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