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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 31%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET2%3C/text%3E%3C/svg%3E)
I'm trying to go through the "Describe the core architectural components of Azure" (https://learn.microsoft.com/en-us/training/modules/describe-core-architectural-components-of-azure/) module for the Azure Fundamentals training. On the 4th slide, "Exercise - Explore the Learn sandbox", it had me activate the sandbox (see below):
Sandbox activated! Time remaining: You have used 1 of 10 sandboxes for today. More sandboxes will be available tomorrow.
On the right side of the screen, it's asking me to sign in, so I'm signing in using the same email I used to create my Microsoft Learn account. When I do this, I get this error:
Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '18fbca16-2224-45f6-85b0-f7bf2b39b3f3' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account.
If I keep trying, I eventually get this:
Sorry, but we’re having trouble signing you in.
AADSTS500200: User account 'REDACTED' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
Troubleshooting details
If you contact your administrator, send this info to them.
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Request Id: 3298bda5-355c-4323-bdf6-3cdfbdf24200
Correlation Id: 59ac21eb-8b78-43e0-9e8d-27f4bb000aa4
Timestamp: 2025-01-27T19:46:53Z
Message: AADSTS500200: User account 'REDACTED' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
I've tried Incognito mode, I've tried switching to Chrome, but I get the same error every time. I've tried to google it, but from what I understand I should be able to use a personal email to do Microsoft Learn. What's going on and how do I fix it?
This question is related to the following Learning Module
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 17%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
We appreciate your patience and your detailed post on the various ways you have tried to resolve the issue. We will reach out to our internal team and get back to you soon.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 82%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
hello!
I am currently having the exact same issue with my Microsoft Learn
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 44%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOB%3C/text%3E%3C/svg%3E)
I also have the same issue and on exactly the same module.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 28.999999999999996%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EML%3C/text%3E%3C/svg%3E)
I am currently experiencing the same issue with my Microsoft Learn
Request Id: 1d0e63ef-56d8-4bfc-950b-a282be003500
Correlation Id: 438c8cba-c6cf-4cfa-ba52-ae9967056403
Timestamp: 2025-02-02T20:59:33Z
Message: AADSTS500200: User account is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
@RNareddy Hello! Just checking on the status of this - it seems I am not the only one having this issue.
Hello Topel-2681,
Can you please share the screenshot of the error message you are seeing?
Thank you.
@RNareddy Hello! Just checking on the status of this - it seems I am not the only one having this issue.
I copied and pasted the text exactly, but sure I can take a screenshot too.
This is for me:
I'm encountering the exact same error as mentioned above. The same issue also occurs in the later session, "Describe Azure compute and networking services - Exercise - Create an Azure virtual machine."
I'm pretty sure that I am in the correct directory.
When I try to access Entra ID and manually add the account to the tenant, it seems that the default Sandbox Directory permissions do not allow me to do so.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 48%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
I also have the same error accessing sandbox.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 73%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGW%3C/text%3E%3C/svg%3E)
Same issue