Unable to Renew Certificate Before Expiration Date

Question

Hi,

I am unable to renew my certification, which is set to expire on 25th January 2025. I received a reminder email with a link to renew, but when I click the link, I see a warning stating that I must earn the certificate. Additionally, when I check my certification dashboard, the certificate does not appear in the list. If it has expired, I would expect it to still appear with an "expired" status.

Steps Taken So Far:

• Clicked the renewal link provided in the reminder email.
• Checked the "Certificates" section on my Microsoft Certification Dashboard.
• Verified that my account credentials are correct and associated with the certification.

Expected Behavior: I expected to see my certification listed in the dashboard, regardless of whether it is active or expired, and to have the option to renew it before the expiration date.

Answer 1

My apologies for the confusion. It turns out that I had mistakenly verified my account credentials and their association with the certification. Since I was receiving reminder emails at my Gmail address, I decided to try logging in with it. After doing so, I was able to retrieve and renew the certification successfully. Feel free to remove this question if you'd like.

Answer 2

Hello @Ayshe Yalmaz,

I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.

Issue: Unable to Renew Certificate Before Expiration Date

Solution: Resolved by @Ayshe Yalmaz,

After logging in with your Gmail account where it was added as guest account in Azure Portal you were able to retrieve and renew the certification successfully. If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution. Thanks,
Raja Pothuraju.