How to Fix codes not showing up on new phone,

Question

I recently got a new phone and my authenticator app wont let me login as it keeps sending a code but im not receiving a code on my new phone. will i need a IT to reset my account? please help i cant log in to my work account

Answer 1

Hello Kean Daniel Pagarigan,

Thanks for your question.

Yes, the easiest way is to contact your IT support.

As this is an Organizational account you have to reach out to your IT admin and they will help re-require MFA for your account. Them doing this will re-register you for MFA and you will need to re-enroll

See:

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Regards,

Abiola