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Microsoft Authenticator: Backup not restore

Mohammed Muneef 0 Reputation points
2025-01-24T18:16:54.89+00:00

I have changed my old iPhone to a new iPhone. When signing in with MFA to recover the backup, it doesn't sync with the new phone. Why is that?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,975 questions
Backup
Backup
A duplicate copy of a program, a disk, or data, made either for archiving purposes or for safeguarding valuable files from loss should the active copy be damaged or destroyed.
6 questions

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  1. S.Sengupta 22,016 Reputation points MVP
    2025-01-25T00:56:23.9333333+00:00

    You must sign with same Apple ID on both devices.

    Verify that iCloud Backup is enabled and MFA data is included there.

    Two-factor authentication settings are consistent on both the devices.

    Check App settings.

    Reinstall MFA. Sign out and sign in into MFA.

    Shutdown and restart both the devices.

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