Understanding question, password hash synchronization, entra audit log

Schäfer, Marius 0

We manage multiple M365 tenants, all of which are similarly structured.

There is a local AD domain that is synchronized with the AAD via Azure AD-Connect (passwordhash-sync and password-writeback are enabled).

When a user changes their password, the Entra audit log will normally show "Change Password (Self-Service)" or "Change User Password".

In one tennant when a password is changed, it always says "Reset Password". "User initiated password reset", "Reset password (self-service)" or "Reset user password". However, the user always changes his password normally and does not reset it because he forgot it or something similar.

What can cause this?

Sanoop M 595 Reputation points Microsoft Vendor

2025-01-27T21:26:30.53+00:00
Hello @Schäfer, Marius,

Thank you for posting your query on Microsoft Q&A.

Please note that when you have enabled Self-Service Password Reset(SSPR) in your Microsoft Entra ID tenant, then when the user resets their password, in the user's Audit logs Activity Type will be Reset password(self-service).

I am attaching the Screenshot below for your reference.

If you have problems with using SSPR from the Windows sign-in screen, the Microsoft Entra audit log includes information about the IP address and ClientType where the password reset occurred, as shown in the following example output:

Please note that in the above Screenshot, we can see the Activity Name is Reset password(self-service).

To better understand this issue, could you please provide me the below mentioned details.

Could you please update us where the user is changing the password(whether from Microsoft Entra ID side or from On-Prem AD side).

Could you please send me the Screenshot where the user's Audit logs is showing as "Change Password (Self-Service)" or "Change User Password".

For additional details, please refer to the below document for your reference.

https://learn.microsoft.com/en-us/entra/identity/authentication/howto-sspr-windows#troubleshooting-windows-11-and-windows-10-password-reset

https://learn.microsoft.com/en-us/entra/identity/monitoring-health/reference-audit-activities#self-service-password-management

I am looking forward to your response.

Thanks and Regards,

Sanoop Mohan

1 answer

Schäfer, Marius 0 Reputation points

2025-01-28T08:18:39.66+00:00

Hello,

it looks like this:

The user is changing the password on the Entra side. He does not reset his password, that's what confuses me.
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Sanoop M 595 Reputation points Microsoft Vendor

2025-01-29T17:19:26.7633333+00:00

Hello @Schäfer, Marius,

Thank you for your response.

Please send us an email on 'azcommunity@microsoft.com' with Sub - "ATTN: sanoopm" and following details in the email body: Link to this thread/post.

We can connect offline and discuss further on this issue.

Thanks and Regards,

Sanoop Mohan

Sanoop M 595 Reputation points Microsoft Vendor

2025-01-30T21:21:06.7166667+00:00

Hello @Schäfer, Marius,

We haven’t heard from you on the last response and was just checking back to see if you could please send us an email on 'azcommunity@microsoft.com' with Sub - "ATTN: sanoopm" and following details in the email body: Link to this thread/post.

We can connect offline and discuss further on this issue.

Thanks and Regards,

Sanoop Mohan
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