Microsoft Graph API Connection to Microsoft Teams Phone for Automated Phone Call Audio Recording

Question

Hello,

I am curious if the Microsoft Graph API is capable of connecting to Microsoft Teams Phone service for automated phone call recording needs? To clarify, I am referring to Microsoft Teams Phone and not the traditional Microsoft Teams 365 service. In doing research, I have found that the only way to accomplish this automated recording task is to use a 3rd party compliance recording partner. Can a Teams Phone solution engineer or architect please answer this question in detail?

Thank you.

Answer 1

Hi @Byron Dowdell

The situation you mentioned is correct. The Microsoft Graph API itself does not directly support the automatic phone call recording feature of the Microsoft Teams Phone service. To achieve this feature, you do need to use a third-party compliance recording partner.

Microsoft Teams provides integration with certified third-party compliance recording solutions.

If you have any needs in this regard, please contact online support for more help. Thanks for your understanding and patience.

Online support: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

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