how to configure phone to case process in MSD365 customer service

jyoti 0

while a case is created in MSD365 customer service when a customer calls, how does the process is configured and auto asigned.

Kiran P 6,305 Reputation points Microsoft Vendor

2025-01-23T10:46:16.5966667+00:00

Hi jyoti,

Thank you for reaching out to us on Microsoft Q&A forum.

Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error?
Kiran P 6,305 Reputation points Microsoft Vendor

2025-01-24T03:57:10.8633333+00:00

Hi jyoti,

Thank you for reaching out to us on Microsoft Q&A forum.

Can you please specify the exact Learn Path/Module name/Exercise link where you are encountering this error?

Your answer