How do I get my money back if I withdrew it by mistake?

Question

I used subscription only for Microsoft Imagine Cup Learning, and cost is either by mistake or unintentional and not used for commercial purposes. Last month I was deducted $65, I tried to take off my card but they told me I had to cancel my subscription, I cancelled my subscription last month and I didn't use Azure during this period but this month I was also deducted $405. The invoice says that i use the machine learning service , but I never used this service. I hope you to help me

Answer 1

Refer to https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Azure provides unlimited support for subscription management, which includes billing, quota adjustments, and account transfers.

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hth

Marcin

Answer 2

Hello دانه بنت منصور الزهراني,

Thanks for your question.

You can create a billing ticket by going https://azure.microsoft.com/en-us/support/create-ticket and selecting billing as described by others.

Or alternatively if for some reason you cannot access this, you can contact the global service numbers here and they can assist you and direct your billing request:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola