Attack Simulator Training, not receiving the e-mail.

Question

After adding myself to an attack simulator training, training campaign I am not getting a notification. The training has no end time and is applied to an group. I was told that even if you add new users to the training campaign the should still receive the training, but I did not.

Answer 1

Hi @Daniel Ideho ,

Were you able to receive the test email after creating the training campaign - please try this.

There could be several reasons why you're not receiving the email from the Attack Simulator Training campaign:

1. Emails are being caught in your spam filter or junk folder: Check your spam/junk folder to see if the training emails are ending up there.
2. The group you added yourself to is not part of the targeted users in the campaign: Make sure the group you added yourself to is included in the users targeted by the campaign.
3. The campaign hasn't started yet or has already ended: Even though you mentioned that the campaign doesn't have an end time, ensure it has started and is still ongoing.
4. There may be a delay in the system: Depending on the size of the group and the number of campaigns running simultaneously, it may take some time for the system to send out all the training emails.
5. Incorrect email address in the campaign: Make sure the email address used in the campaign is correct.