Integrating WhatsApp Error

Question

Good Day,

I was trying to integrate WhatsApp Channel,

This is the second account, i've successfully activated one before

But this time always fail, anything changed?

It keep loading for long time like 3 minutes, then error on Azure Side (attached)

The account on Meta side created but without payment Method linked (No credit line attached)

NB: Please note the account has not be registered before on WhatsApp

Usually Meta prevents me to continue if the number is already in use

Error while creating the Advanced Messaging Channel. It appears that there is a malfunction with the shared WhatsApp Business Account in use. To rectify this situation, we kindly request that you verify the status of your WhatsApp Business Account. Please ensure that the account has not been previously registered with other Business Solution Providers (BSPs).

Error while creating the Advanced Messaging Channel. It appears that there is a malfunction with the shared WhatsApp Business Account in use. To rectify this situation, we kindly request that you verify the status of your WhatsApp Business Account. Please ensure that the account has not been previously registered with other Business Solution Providers (BSPs).

Answer 1

Hi @Mohamed hussein ,
Welcome to the Microsoft Q&A Platform!
It seems like you're encountering an issue when trying to integrate a second WhatsApp channel via Azure, and the process is failing with an error message indicating a malfunction with the shared WhatsApp Business Account.

• Check for Existing Registration Ensure the WhatsApp Business Account and phone number are not registered with any other Business Solution Providers (BSPs). If previously registered, unregister or use a new number.
• Link Payment Method Meta requires a payment method to fully activate the WhatsApp Business Account. Add a valid payment method in your Meta Business Account settings.
• Verify Pending Approvals Ensure all pending verification and approval steps are completed in your Meta Business Account.
• Clear Cache or Use a Different Browser Clear your browser's cache or use a different browser to avoid session-related issues that might cause loading or timeout errors.
• Check Account Status on Meta Log in to your Meta Business Account to verify the current status of your WhatsApp Business Account.
• Review Azure Configuration Double-check your Azure configuration, ensuring all details like phone number and API credentials match your WhatsApp Business Account.
• Contact Meta Support If the issue persists, reach out to Meta support for assistance regarding the account status.
  WhatsApp Business Account Setup & Troubleshooting
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