MS Authenticator

Shannakay Powell-Lombard 0

I have had several users come into my office asking "why they are not receiving the pop-up bubble when they attempt to sign in using the Authenticator app. I have checked all their profiles in Azure and everything is enabled. I even checked the users' phone settings and redid their MFA (requiring them to re-register). They are still not getting the pop-up bubble on their phone. Has MS gone away with this?

If users go to the app directly, they will see the code. However, they will not receive a notification that it has been sent to their device.

Harshitha Eligeti 1,380 Reputation points Microsoft Vendor

2025-01-20T18:49:40.4266667+00:00

Hi @Shannakay Powell-Lombard
I understand that several users are not receiving pop-up bubble when they are trying to attempt to sign in using the Authenticator app and you have checked all the profiles in Azure, and everything is enabled. Even you have checked the users' phone settings and re-registered the MFA. They are still not getting the pop-up bubble on their phone.

Try uninstalling and reinstalling the Authenticator app for the affected users, and check if they are receiving pop-up notifications. Additionally, verify if there is an update available for the app, and if so, proceed with updating it.

Best Regards,
Harshitha Eligeti.
Shannakay Powell-Lombard 0 Reputation points

2025-01-21T20:11:12.5033333+00:00

@Harshitha Eligeti hello! Thank you for this. I've tried with one person so far and this fix did not work. Wondering if this could be on MS side.
Raja Pothuraju 11,520 Reputation points Microsoft Vendor

2025-01-26T19:18:22.01+00:00

Hello @Shannakay Powell-Lombard,

Thank you for your response.

As per the scenario described, I feel that the users might be getting re-registered to resource directory instead of home directory. I would suggest to re-register the MFA by revoking the current session and require them to re-register MFA once again.

Once you click "require re-register MFA" for affected users, please ask them to register the MFA using below URL.

https://account.activedirectory.windowsazure.com/proofup.aspx?whr=<Enter_Tenant_ID>

whr=post your tenant ID and ask users to re-register MFA.

If users face the same behavior, please let me know.

Thanks,
Raja Pothuraju.

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