This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 63%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
I have not been able to redeem Azure credits since 2024-11-04.
Opened a support ticket on 2024-11-04, was told that there was a known issue, then was told on 2024-11-12 that the issue was fixed and the ticket was closed.
However the issue was not fixed so I opened a second support ticket, was told the team was working on it and now I cannot get any update at all.
Creating this Q&A question based on Ryan Hill comment to question #2114390.
Time is running out; I must redeem Azure credits by February 4th.
Thanks,
Alexandre
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 16%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERG%3C/text%3E%3C/svg%3E)
Hi Alexandre Bouffard,
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
Thank you.
Hi Rakesh Gurram,
I received your comment email notification but cannot see it on the question webpage so I am answering it with a new comment.
Tracking IDs are 2411040040013062 and 2411270040006554.
Note that I just tried to work around the issue by transferring the Azure subscription from a Online Services Program billing account to a Customer Agreement billing account.
Hi Alexandre Bouffard,
Thank you for the information. We’ll connect with the support team internally to assist in resolving your issue.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
We have shared this feedback with our Startup team regarding the experience. We sincerely apologize once again for any inconvenience caused by these concerns.
Alexandre Bouffard, Following -up on this, our team is actively working on it.
We request you not to file any additional support tickets. As soon as we have more updates, we will share it here.
Once again, we appreciate your patience and collaboration!