Universal Print printing Random Gibberish from Azure Virtual Desktop

SS 0

I have TOSHIBA e-STUDIO339CS printer registered to Universal Print. I have mapped the printer on the AVD and When printing from AVD the printing random gibberish characters.

I am print a Word document and also tried print test page from printer properties both have same printing experience.

Thank you

anashetty 2,200 Reputation points Microsoft Vendor

2025-01-15T22:03:58.77+00:00

Hi SS,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Check that correct printer driver is installed on the AVD, download the latest driver from TOSHIBA website.
Try reinstalling the printer from the AVD and Universal Print.
Did you try changing the language settings on the printer or in the driver.

If you have further queries, please let me know.
anashetty 2,200 Reputation points Microsoft Vendor

2025-01-16T20:44:26.7433333+00:00

Hi SS,

Did you get a chance to look into my response, please tell us if you have any further queries.

Thank you
anashetty 2,200 Reputation points Microsoft Vendor

2025-01-17T19:55:53.0666667+00:00

Hi SS,

Did you get a chance to look into my response, please tell us if you have any further queries.

Thank you
SS 0 Reputation points

2025-01-19T23:13:28.98+00:00

Hi Anashetty, Microsoft Universal Print use the default drivers. and I have mapped the printer on local device with the default drivers and it worked fine, however the issue is only with the AVD.

Thank You
SS 0 Reputation points

2025-01-19T23:17:52.28+00:00

Hi @anashetty,

The language is correctly setup on the printer and AVD session Host. MS universal print use the default ms drivers and I was unbale to change that. By installing driver on the AVD, are you referring to update drivers in the printer properties?

Thank You
anashetty 2,200 Reputation points Microsoft Vendor

2025-01-21T01:16:48.1466667+00:00

Hi SS,

Yes, manually associating a specific driver with the printer in the AVD session host replaces the default Universal Print driver for that AVD session with a more compatible one.

After downloading and Installing the Printer Drivers on AVD, Associate the driver with the AVD.
For reference: https://learn.microsoft.com/en-us/answers/questions/1054299/add-printers-to-azure-virtual-desktop
https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-avd

Please check this third-party blog which might help you.

If you have further queries, please let me know.
SS 0 Reputation points

2025-01-22T01:28:36+00:00

Hi @Ajay Pattanashetty

I am not using the connector. my printers supported Universal Print and directly register to UP without the connector and on the AVD session host the option to update printer driver is disabled and also if I change the drivers its error out.

Thanks
anashetty 2,200 Reputation points Microsoft Vendor

2025-01-23T17:33:12.87+00:00

Hi SS,

I am reviewing it and will get back to you soon. Thank you.
anashetty 2,200 Reputation points Microsoft Vendor

2025-01-27T19:09:44.0766667+00:00

Hi SS,

Thank you for the patience. Could please provide information.
What is your printer model and from when are you getting this issue.

There is an Alternative approach, could you please try this: consider setting up a Universal Print connector. Install the Universal Print connector on a local machine or server, registering the printer through this connector, and then mapping it to your AVD session.
Some others also faced the same issue: https://answers.microsoft.com/en-us/windowsclient/forum/all/windows-11-version-24h2-update-universal-print-is/3de05634-9a49-4480-928b-d8fdd415ca41?utm_source&page=1

If you have any resolution, please let me know.
SS 0 Reputation points

2025-01-28T00:03:11.6166667+00:00

Hi @Ajay Pattanashetty

I am using TOSHIBA e-STUDIO339CS its compatible with cloud printing and register directly to the Universal Print. I am getting issue only when I am printing from the AVD Session Host.

I did have UP Connector configured and that is working fine from the AVD, however the issue is specifically with the printer when directly register to UP.

Thank You

1 answer

Markapuram Sudheer Reddy 665 Reputation points Microsoft Vendor

2025-01-30T10:14:24.4266667+00:00

Hi SS ,

Thanks for sharing the information. In continuation with anashetty, I would like to share the solution here.

Universal Print: The e-STUDIO339CS is not included in the list of models compatible with Microsoft Universal Print according to Toshiba's official documentation which means cloud printing capabilities may be limited but the printer remains operational for local printing needs, where as TOSHIBA e-STUDIO339CS is a supported model for both Mopria and e-BRIDGE Print & Capture.

Please find below given link for your reference-

https://www.toshibatec.com/cnt/products_overseas/mobile_solutions/Universal_Print/

Supported Models - https://www.toshibatec.com/supported_models/#Universal_Print

If the information is helpful, Please click on "Accept Answer" and "Upvote"

Let me know if you have any further queries.
Please sign in to rate this answer.
SS 0 Reputation points

2025-01-30T22:34:11.2+00:00

Hi @Markapuram Sudheer Reddy

Thank you for the reply. Toshiba supported models page was last updated in April 2024. They surely have this model supported for Universal Print, unless there will be no option in the printer consol to register to UP. I did raise this with Toshiba, and they have collected the logs and checking, during the call they did not say that this model is not supported.

Regards

anashetty 2,200 Reputation points Microsoft Vendor

2025-01-30T22:50:27.0933333+00:00

Hi SS,

We have noticed that you have rated the answer as not helpful, thank you for taking time and sharing feedback. We are looking into it the cause, in the period of time if you have any update from Toshiba, please update us here.

Thank you.

anashetty 2,200 Reputation points Microsoft Vendor

2025-01-31T13:34:19.61+00:00

Hi SS,

As per Microsoft official documentation, the TOSHIBA e-STUDIO339CS model which you have configured is not under supported list for Universal Print Universal Print Ready Printers. It is the latest updated document. If you have any further updates with Toshiba, please do let us know.

Thank you.

Markapuram Sudheer Reddy 665 Reputation points Microsoft Vendor

2025-02-03T17:17:18.29+00:00

Hi SS ,

Could you please provide any update on our latest conversation and also just checking you if you got any chance to review the response of anashetty. If you have, any queries, please let us know, we will help you.

Markapuram Sudheer Reddy 665 Reputation points Microsoft Vendor

2025-02-05T10:09:02.9366667+00:00

Hi SS,

I have provided more details, I hope they are helpful. If you find the information is useful, I kindly ask you please click on "Accept Answer" and "Upvote".

Thank You.

SS 0 Reputation points

2025-02-06T23:58:32.71+00:00

Hi @Markapuram Sudheer Reddy

I have update from Toshiba that there is firmware update coming for the printer that hopefully address the AVD printing issue. Its only happening with the azure Win11 multisession image. Thanks

Markapuram Sudheer Reddy 665 Reputation points Microsoft Vendor

2025-02-07T19:03:56.3433333+00:00

Hi SS,

Thanks for the information.

Based on your update, I agree with you.

If you have any other queries or updates in future, please let me know, we will help you.
Sign in to comment

Use comments to ask for clarification, additional information, or improvements to the question.

Share via

Universal Print printing Random Gibberish from Azure Virtual Desktop

1 answer

Your answer