Authenticator app and email issues

Question

When I try to sign into my email it says it is sending my authenticator app a code. However, when I go onto my app, I don't get the code, and instead on the app it says set up two step verification and wants me to use a QR but I don't get the QR code on my computer. If I instead try to sign into my email on the authenticator, I get a screen that says to go onto the app to find the code, even though I am already on the app.

Answer 1

Hello Tanner,I know these are basic steps. Have you attempted to perform the below steps ?

1. Reinstall the Microsoft Authenticator App on your device.
2. Ensure your devices date and time settings are accurate and set to automatic.
3. Visit https://mysignins.microsoft.com and login with your email id.
4. Under "Security Info", manage your sign-in verification methods.
5. Delete the Microsoft Authenticator option and then re-add it.
6. When re-adding the Authenticator, you should receive a new QR code to scan on your computer screen.

Let me know if this works. Thank you.

Regards,

Mrinal.

Answer 2

I am having the same issue but I am not able to sign in at all to the email that gives me access to my admin panel and I am not able to follow up the steps suggested below:

1. Visit https://mysignins.microsoft.com and login with your email id.
2. Under "Security Info", manage your sign-in verification methods.
3. Delete the Microsoft Authenticator option and then re-add it.
4. When re-adding the Authenticator, you should receive a new QR code to scan on your computer screen. What can I do in this case? I have a case # and I have been waiting for a callback from Data Protection for 5 days now. My case # 2501-1000-4000-0113.

Is there any other way for me to access the account? I have no way to access my account or admin panel.