Bing custom Search UI crashes when customizing theme

FWindischNCM 0 Reputation points
2025-01-10T11:36:59.9833333+00:00

We are using Bing Search Hosted UI using the JavaScript snippet on multiple customer websites.
Any Custom Search Instances using a customized color theme crashes about 99% of the time with a Server-Error.

The request fails with an HTTP-Status of 500 and responds with the following error:

{"error":{"code":"ServerError","message":"A server error occured"}}

This error happens in the preview mode as well as in production.

In screenshot below the instance is set to the normal classic theme with no customization, notice the preview is working normally. User's image

As soon as i edit even one color variable it fails. User's image

Bing Custom Search
Bing Custom Search
An easy-to-use, ad-free, commercial-grade search tool that lets you deliver the results you want.
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  1. romungi-MSFT 48,431 Reputation points Microsoft Employee
    2025-01-15T16:23:02.36+00:00

    @FWindischNCM This should now be fixed in custom search portal. Here is a screenshot from my customization that works without the error.

    User's image

    Could you please retry the scenario again?

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