Unable to verify phone number when applying Azure account

Question

Unable to verify your phone number when apply azure ai spech studio account with the free

zone: Hong Kong

mobile: HK mobile number (not adding +852 in the table)

network: mobile network

windown 11 and chrome browser

Answer 1

Hi @ATTO ,

if you have problems with the phone validation in the Azure Account creation process please take a look here: Identity verification by phone

Here are some additional information:

You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.

• A Voice-over-IP (VoiP) phone number can't be used for the phone verification process
• Check that your phone can receive calls or SMS messages from a United States-based telephone number.
• Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
• If your phone doesn't receive text messages (SMS), try the Call me option.

Source: No verification text message or phone call

Make sure to select the right country code in the drop-down and enter the phone number without the country code.

One option might be to call Microsoft's Global Support: Global Customer Service phone numbers

Maybe they are able to help.

I've noticed a couple of questions/threads related to this issue in the past. But none of them gave an answer how to fix this or if it was fixed at all.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Hello @ATTO,

I apologize for the inconvenience you’re experiencing!

If you're having trouble with phone number verification for Azure AI Speech Studio, please try the following troubleshooting steps:

1. Ensure that your mobile number is active and can receive SMS messages.
2. Test the sign-up process using both Chrome and Edge browsers.
3. Accept all cookies and check that there are no firewall blocks on your end.
4. Consider creating a new Microsoft account and attempt to sign up for Azure again.
5. Try using a different mobile number for verification.

Please let me know if you continue to face issues.

Answer 3

I faced the same issue when using pc chrome, but when i tried to use my phone browser to sign up again. It could verify the phone number and sign up success! Please try to use the phone.