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5,458 questions
Can't create workspace in Partner Center to upload my app to MS Store
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Max Cury
0
Reputation points
Sorry if it's off topic, but it's impossible to get help from an appropriate team, because their support form has an issue - you can't ask them until you have a workspace, but the problem itself is to create that workspace. That problem exists for a year or more, nobody wants to fix it. I just want to pay Microsoft my money, and they don't want to take it...
The error code is 715-123225 and transaction ID: c3becb11-1702-40f8-9d51-2db127d3caab. Correlation ID: 9de95701-3248-4d0e-a595-700a58567a56
Please help me.
{count} votes
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Junjie Zhu - MSFT 19,856 Reputation points Microsoft Vendor2025-01-08T02:22:21.3566667+00:00 Hello @Max Cury ,
Welcome to Microsoft Q&A!
Glad to help you. To further analyze this problem, could you show me some screenshots that would help to explain what your issue is? Which step are you stuck at?
Thank you
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Max Cury 0 Reputation points
2025-01-08T09:57:28.76+00:00 Hello, here it is. After I filled in this page (you can see the URL on the top) and pressed "Accept and continue" I got an error from the next image.
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Max Cury 0 Reputation points
2025-01-08T09:59:27.7533333+00:00 As I understand, this error means I got blocked because of too many attempts.
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Max Cury 0 Reputation points
2025-01-08T10:11:03.1466667+00:00 Initially all the fields were filled in correctly - I checked them several times, the address was the one the system suggested, "Accept and continue" was available to press. After the first attempt the page was just loading several minutes with no result, after the second attempt I started to get that little error code on the bottom of the first image with no description and the phrase "Try again", later I started to get the error on a new page: "MS runs on trust" from the second image.
I assume the problem could be connected to how the system processes my phone number and resolved by using mobile internet instead of Wi-Fi as suggested here: https://answers.microsoft.com/en-us/microsoftedge/forum/all/i-cant-add-my-phone-number-try-another/81795dbf-f9b0-4340-a02a-f6d225bab5ac
But it seems like I am blocked now, and I have the same result on my smartphone. -
Max Cury 0 Reputation points
2025-01-08T10:18:45.1+00:00 All this happens when I try to create a new workspace by pressing plus sign here under "My access":
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Max Cury 0 Reputation points
2025-01-08T10:26:21.5066667+00:00 Initially I was using this instruction:
https://learn.microsoft.com/en-us/windows/apps/publish/partner-center/open-a-developer-account?tabs=individual
After the first attempt (but I don't remember it well already) Partner Center was opened, I thought I already made it OK, but there were no workspaces and now I am trying to create a workspace in Partner Center manually which means I open the page with the same form just using another way - pressing that plus sign button instead of using URL. In this instruction from learn.microsoft.com on the bottom it's also said that there's a known problem with some locales, so I can assume the problem is that both Kazakhstan and Russian numbers start from +7, or something like that. -
Junjie Zhu - MSFT 19,856 Reputation points Microsoft Vendor
2025-01-09T06:34:12.9766667+00:00 Hello @Max Cury ,
Thank you for your information. This may be related to your region settings. You can try to change your region information or use a phone number from another region.
Sorry for the inconvenience, you can try to open a free support ticket here: Contact Us. Go to Contact us tab, find Non-Technical Support - Dashboard, click "Ask Copilot".
You need to state your issue and ask Copilot to help you open a ticket.
Thank you.
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Max Cury 0 Reputation points
2025-01-09T17:21:05.04+00:00 Hello, I've already tried all that. Asking Copilot is no help - it redirects me to Partner Center where I cannot ask a question untill I have a workspace.
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Junjie Zhu - MSFT 19,856 Reputation points Microsoft Vendor
2025-01-13T02:57:37.1233333+00:00 Hello @Max Cury ,
To publish your app in the Microsoft Store, you'll need to register as a Windows app developer in Partner Center. Have you registered an account?
Thank you
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