Azure Account Registration Issue – Urgent Assistance Needed

Question

Dear Azure Support Team,

I am unable to register an Azure account due to repeated phone number validation errors. I have attempted using my Philippine number as well as several other numbers, but the issue persists. Additionally, one of our accounts is already locked, and this situation is severely impacting our development progress.

Despite reaching out, I have not received any confirmation or response regarding whether my email inquiries are being received. This issue is a critical blocker for our ongoing projects, and I urgently need assistance to resolve it.

Please refer to the pending ticket associated with this matter: Tracking ID #2412170040002994. I would appreciate a prompt resolution to prevent further delays.

Thank you for your understanding and support.

Best regards,
Joever Monceda
CEO/CTO
RePoint Solutions

Answer 1

You can reach out Azure billing and subscription management team by creating a billing support request. Billing support request via Azure portal is free for all Azure customers and doesn't require a paid support plan. Please select 'Billing' under 'issue type' while creating the support request.

https://azure.microsoft.com/en-in/support/create-ticket

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