problème de déconnexion des sessions utilisateurs

Question

les utilisateur rencontrent des problèmes de reconnexion apr`s un certain temps d'inactivité avec un écran noir

Answer 1

Hi Abdelaziz Ounissi,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here
Based on your query, I understand you concern that you are experience issue
troubleshoot this thing to get know exact issue on your AVD session hosts remotely, gather the event logs from using serial console to login into the VM by seeing logs and event viewer we can get the exact issue & please let me know
Please refer the below documentation for serial console login
Access Serial Console for Virtual Machines via Azure portal

Also, please make sure that the AVD environment and all VMs have the latest updates and patches. Sometimes, the AppReadiness service doesn't shut down properly, which can cause black screens during sign in. Please refer the below documentation for more details
Azure Virtual Desktop sign-in screen is blank

Here are a few similar issues that occurred earlier, which might help you resolve the problem.

https://learn.microsoft.com/en-us/answers/questions/2099593/avd-black-screen-on-windows-launch

https://learn.microsoft.com/en-us/answers/questions/1523116/azure-virtual-desktop-screen-goes-black-for-single

If you have any further queries, do let us know.