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Issues with Teams on Iphone

Marco Olinga 0 Reputation points
2024-12-24T09:20:07.13+00:00

Good morning,

Recently, I have been experiencing issues with Teams.

As soon as I open Teams on my iPhone, it immediately redirects me to the Authenticator app, after which I am taken straight to a Microsoft error page.

The error I receive is as follows:

Correlation Id: 9b34f882-543f-4f4e-a5f6-ab157eb8fa3f Timestamp: 2024-12-20T09:39:37.000Z DPTI: 92E868A9-9C3E-469A-82D6-1D007D25CFBF Error Tag: 4vlpo Error Code: -42005

When I click "Cancel," I can proceed in Teams without any issues. However, every time I open the app again, the issue described above recurs.

I have tried logging out and reinstalling the app, but unfortunately, this has not resolved the problem.

I do not encounter any issues on my laptop.

Does anyone have any ideas?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,553 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,510 questions
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  1. JimmyYang-MSFT 55,061 Reputation points Microsoft Vendor
    2024-12-25T08:02:13.5133333+00:00

    Hi @Marco Olinga

    I'm sorry to hear you're experiencing trouble with Microsoft Teams. Here are a few steps you can try to resolve the issue on your iPhone:1. Update Apps: Ensure both the Teams app and Microsoft Authenticator app are updated to the latest version.

    1. Clear App Data: Go to your iPhone Settings > Teams > Clear app data or reset settings if available.
    2. Remove Accounts from Authenticator: If you have multiple accounts in the Authenticator app, try removing the account associated with Teams and then re-add it.
    3. Reset iPhone Network Settings: Go to Settings > General > Reset > Reset Network Settings. This will reset your Wi-Fi networks, passwords, cellular settings, and VPN/APN settings.
    4. Check Date and Time Settings: Ensure your iPhone's date and time are set correctly. Go to Settings > General > Date & Time and enable "Set Automatically."
    5. Authentication Settings: Go into the Authenticator app and check the settings for the account you are using with Teams. Ensure that the settings for two-factor authentication (2FA) or multi-factor authentication (MFA) are correctly configured.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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