unable to chat on teams with my outlook contacts

Question

I am unable to chat on teams with my outlook contacts directly and not even on teams

Answer 1

@Kashan Ali

Here are a few steps you can take to try and resolve this issue:

1. Check your Internet Connection: Ensure that your internet connection is stable.
2. Sign In: Make sure you are signed in to both Outlook and Teams with the same account.
3. Permissions and Settings:
   • In Teams, go to Settings > Permissions and ensure that necessary permissions are granted.
   • In Outlook, go to File > Options > Add-ins and make sure the Microsoft Teams Meeting Add-in for Office is enabled.
4. Update Software: Ensure both Teams and Outlook are updated to the latest versions.
5. Clear Cache:
   • For Teams: Close Microsoft Teams. Then, delete the contents of the Teams cache directory, which can usually be found at %appdata%\Microsoft\Teams\Cache.
   • For Outlook: You can clear the cache by navigating to the Outlook cache files and deleting them, usually found at %localappdata%\Microsoft\Outlook.
6. Restart: Sometimes, a simple restart of your computer and re-launching both Outlook and Teams can resolve issues.

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