How do I get an account re-enabled that is disabled for 'security reasons'?

Question

I've recently logged back onto my Azure account and found both my subscriptions have been disabled (after my payment went through..). I have no option to re-enable these subscriptions via the subscription management, it just asks me to log a support ticket.

When I try to log a support ticket I get a page with:

"We detected suspicious activity or terms of use violations and disabled your subscription to protect the owner of the payment instrument and Microsoft. If you believe this is an error, continue to submit a support ticket with the security team to review the decision."

Without any way to progress further, so I'm stuck in a loop where I can't do much else. I need my subscriptions re-enabled and find this experience quite terrible, there is no good reason this has been disabled (I'm just using it to hosted MVP/POC apps for myself).

I can't even submit this post without a tag that is unrelated to my problem.

How am I meant to re-enable my subscriptions??

Answer 1

Hi ,

Thanks for reaching out to Microsoft Q&A.

To resolve the issue and re-enable your disabled azure subscriptions, follow these steps:

1. Log in to the Azure Portal:
   • Navigate to Azure Portal and log in with your account.

Check the Subscription Status:

• Go to the Subscriptions section and verify the status of the subscription. It will typically show as Disabled or provide more details.

Submit a Support Request:

• Since you are unable to re-enable the subscription directly, you must contact the Azure Support team.
• Navigate to the Help + Support section in the Azure Portal.
• Create a new support request under the Billing and Subscriptions category.
  • Clearly describe your issue, explaining that your subscription was disabled for "security reasons" and that you believe this to be an error. Include any relevant account information (such as subscription IDs) in your request.
  Address Potential Suspicious Activity:

  - If the account was disabled due to suspicious activity, Microsoft may require additional verification to ensure your account is secure.
  
     - Be prepared to provide proof of identity or explain your account usage.
  
     Follow Security Review Process:
  
        - After submitting the support ticket, Microsoft’s security team will review your case.
  
           - They may contact you for additional information or documents, such as proof of payment, billing details, or identity verification.
  
           Escalate if Necessary:
  
              - If the process seems to be taking too long or you are not receiving a response, you can escalate the issue. You may contact Microsoft support through the [Microsoft Support Contact Page](https://support.microsoft.com/) or via a regional support phone number.
  

1. Prevent Future Issues:
   • Ensure your account is secure by enabling two-factor authentication and monitoring any unusual activity.
   • Avoid using temporary or questionable payment methods, as these might trigger Microsoft's fraud detection systems.

If you are still unable to resolve the issue after submitting a ticket, you may need to reach out to Microsoft support.

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