Exception code: 0xc0000374 Faulting module name: ntdll.dll, version: 10.0.26100.2454, time stamp: 0x7cb6b6a8

Question

hello, i was playing a game and then suddenly it just crashed and this is what i got when i opened up the error application on event viewer

Faulting application name: cs2.exe, version: 0.0.0.0, time stamp: 0x6764920a

Faulting module name: ntdll.dll, version: 10.0.26100.2454, time stamp: 0x7cb6b6a8

Exception code: 0xc0000374

Fault offset: 0x00000000000881f5

Faulting process id: 0x2D68

Faulting application start time: 0x1DB54F96CEC5C60

Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Counter-Strike Global Offensive\game\bin\win64\cs2.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: e6e8bcb1-66be-4288-82ab-6de26826353c

Faulting package full name:

Faulting package-relative application ID:

i have just reinstalled windows 11 2 days ago and have already started getting issues, before i reinstalled i also got the same issue

Answer 1

Hello irv,

Thank you for posting in Q&A forum.

Exception code: 0xc0000374 Faulting module name: ntdll.dll, version: 10.0.26100.2454, time stamp: 0x7cb6b6a8

The error code 0xc0000374 indicates a heap corruption issue, which is often related to memory management problems. Here are some steps you can try:

1. Run System File Checker and DISM tool:

          sfc /scannow
   

DISM /Online /Cleanup-Image /ScanHealth

           DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /RestoreHealth

2. Ensure all your drivers are up to date, especially graphics and chipset drivers.
3. Perform a Clean Boot

This helps determine if background programs are causing the issue.

4. Check for Hardware Issues

Run a memory diagnostic tool like Windows Memory Diagnostic to check for issues.

References:

ntdll.dll application error (0xc0000374) - Microsoft Q&A

App Crash - Faulting module name: ntdll.dll - Microsoft Q&A

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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