Virtual machine agent status is not ready- Not able to take RDP in Azure VM

Emran Hossain 195

HI , My client has on-prem server and he converted vhdx to VHD disk and put it in azure Blob. and I have created managed disk and created VM from managed disk .

But problem is that i got an error " Virtual machine agent status is not ready" and i will not be able to take log in via rdp .

But when i use vhd in my local HYper-v , it is working .

when i see the boot disgnostis " VM showing OK"

my question is that : what i have to do ? I did restart many time may be problem will be solved but it is not solved .

I need a help here please as soon as possible.

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Pratheep Sinnathurai 1 Reputation point MVP

2024-12-19T15:58:17.55+00:00

Did you install the Azure VM Agent on that VHD File?

https://go.microsoft.com/fwlink/?LinkID=394789

https://learn.microsoft.com/en-us/azure/virtual-machines/windows/prepare-for-upload-vhd-image#complete-the-recommended-configurations
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-12-19T20:43:45.2633333+00:00

Hi Emran Hossain,

Thank you for reaching out to the Microsoft Q&A platform.

Here are some steps you can take to troubleshoot and resolve this issue:

If the Agent was not installed on the VHD before uploading, you will need to download the VM Agent.
Please confirm if the agent is installed if yes, you can try uninstalling and reinstalling the VM agent.

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/windows-azure-guest-agent

Install it on the VM while it is running and Restart the VM after installation.

Check that the VM size is enough space for workloads and faster accessible.

Check the NSG associated with the VM, and inbound rules allow RDP (TCP port 3389).

Please refer to this troubleshooting document for Troubleshoot Remote Desktop connections to an Azure virtual machine

I hope this helps, if you have any further queries, please do let me know I am happy to assist you.
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-12-20T16:40:26.2833333+00:00

Hello Emran Hossain,

Just checking in to see if you had a chance to see my response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

If it was helpful, please click "Upvote" on this post to let us know.

Thank You.
Mahesh Goud Juvvadi 1,665 Reputation points Microsoft Vendor

2024-12-23T17:33:56.84+00:00

Hello Emran Hossain,

I wanted to check if you had the opportunity to review the information which was provided in my previous posted comment.

If it was helpful, please click "Upvote" on this post to let us know.

Thank You.

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Virtual machine agent status is not ready- Not able to take RDP in Azure VM

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