When opening the Microsoft Configuration Manager aka MCM or SCCM, the console hangs and then only shows the administration blade

Question

Good morning, I have over 20+ years of experience working with Microsoft Configuration Manager and never experienced the following issue. It is a tiny lab environment made of only 1 site server of Configuration Manager vs. 2403 installed on Windows Server Datacenter 2022 VM housing the CM database, SSRS and other basic CM roles. SQL server is 2022 Standard edition. The console has been working since the site was rebuilt. The server was shutdown for about 1 week and now, I am facing this problem.

Problem: CM console is failing to open (always opened it directly on the site server); The console tries to open and then hangs. I have completed the following steps:

• Disabled firewall on the site server
• SCCM Service Account is unlocked and has not expired 
• SCCM SA and system account have full control of both, the SCCM and CMDB local data folders  
• SCCM SA account has read/write access to all databases (CMDB, SSRS, WSUS...)
• SSRS and WSUS applications are connecting properly to their respective database installed on the same SQL Server with the CMDB
• SCCM SA account can login to SQL Server Management Studio and confirmed all databases are running
• SQL Server 2022 license is standard edition and has not expired  
• CM license has not expired  
• Stopped, uninstalled, reinstalled MSDTC service and reboot  

The console logs or SmsAdminUI.log shows the following error:

"[1, PID:1812][12/05/2024 12:42:52] :System.Management.ManagementException\r\nGeneric failure \r\n   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode) 

   at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext() 

   at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlQueryResultsObject.<GetEnumerator>d__75.MoveNext()\r\nManagementException details: 

instance of __ExtendedStatus 

{ 

Operation = "ExecQuery"; 

ParameterInfo = "select SiteType From SMS_SCI_SiteDefinition where SiteCode='FRE'"; 

ProviderName = "WinMgmt"; 

}; 

\r\n" 

Answer 1

Hi, @Bobby Noubiap

Thank you for posting in Microsoft Q&A forum.

The "Generic failure" message indicates a potential problem with WMI (Windows Management Instrumentation) connectivity or permissions.

Here are some troubleshooting steps you can consider:

1. Ensure that the SCCM Service Account has the necessary permissions to access the WMI namespace. You can verify this by running wmimgmt.msc, right-clicking on WMI Control, and checking the Security settings for the SMS namespace.
2. Since the console uses DCOM, ensure that DCOM is properly configured. You can check the DCOM settings by running dcomcnfg, navigating to Component Services -> Computers -> My Computer -> DCOM Config, and ensuring that the appropriate permissions are set for the SCCM Service Account.
3. Even though you've disabled the firewall, ensure there are no other network configurations or security policies that might be affecting DCOM or WMI access.
4. Make sure that all necessary SCCM services are running. You can check the status of services like SMS Executive and SMS Site Component Manager.
5. Check the Windows Event Logs for any additional error messages that might provide more context about the failure.

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