How to get gmail to sync again with outlook clasic

Loretta Mester 0

I had to reinstall windows 11. Set up gmail in outlook classic but in hangs when trying to sync. I’ve tried reinstalling, creating new profiles. IMAP settings and two factor authentication is turned on.

1 answer

ChristyZhang-MSFT 24,646 Reputation points Microsoft Vendor

2024-12-16T06:07:52.01+00:00

Hi @Loretta Mester ,

Welcome to our forum!

Is there any error when syncing in Outlook?

Based on my research, i found a known issue mentioned the similar Gmail synchronization issue:

Please check if it is your case, if so, please refer to article and try the workaround mentioned in it:

Unable to add a Gmail account to classic Outlook

Hope to help you!

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ChristyZhang-MSFT 24,646 Reputation points Microsoft Vendor

2024-12-18T02:47:15.3433333+00:00

Hi @Loretta Mester ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Loretta Mester 0 Reputation points

2024-12-18T12:57:21.6233333+00:00

Hi, Christy, Unfortunately that is not the error I was getting. It was connecting but then getting stuck even though I was only trying to synchronize the inbox and sent mail folders. All of the usual things did not work -- e.g., setting up a new profile, reinstalling the software, checking IMAP settings. It was still taking more than an hour to send an email and the inbox took many hours. I connected via chat to a microsoft technician. He also could not fix it until he tried changing the priority of outlook.exe to run as high priority. When that was changed, sent mail started to flow and inbox synced much faster. Even though that setting didn't stick when I rebooted my PC, my outlook is still working. Not sure why but I am grateful.

ChristyZhang-MSFT 24,646 Reputation points Microsoft Vendor

2024-12-19T09:20:13.47+00:00

Hi @Loretta Mester ,

Glad to hear this issue has been resolved!

Thanks for the sharing.

However, due to a recent update in forum policy, the question author now is not able to accept their own answers.

So I have written a brief summary of the solution this issue. Please feel free to accept it as the answer, which would benefit others who also has similar issues in forum.

Issue:

Outlook hangs when trying to sync Gmail.

Solution:

Tried changing the priority of outlook.exe to run as high priority. When that was changed, sent mail started to flow and inbox synced much faster.
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