publish from bot composer succeed but the azure portal webchat is empty

Mariem SOUSSi 0

I created a simple bot with bot composer (no LUIS). It works well locally. I provisioned a profile then publish it using the documentation steps. The publish step succeed but in the webchat of the azure portal, the bot don't react to message (the window of the webchat is present but empty)

Are there configurations to do in bot composer before publishing? How should I do?

SriLakshmi C 1,375 Reputation points Microsoft Vendor

2024-12-13T20:52:21.7233333+00:00

Hello Mariem SOUSSi,

Welcome to Microsoft Q&A! Thanks for posting the question.

I understand that your bot works locally but doesn't respond in the Web Chat on the Azure portal after publishing, follow these steps to troubleshoot the issue:

Check the Web App Bot configuration in the Azure Portal. Verify that the messaging endpoint is correctly set to communicate with the bot service. Ensure the Microsoft App ID and Password are accurate and match the values in your bot’s settings. Restart the Web App Bot after making any updates to apply the changes.

Use the Bot Framework Emulator to test your bot. Connect to the bot using the endpoint and credentials from Azure, then send messages to confirm it responds correctly. If it doesn’t, check for error messages in the emulator to identify issues. for more info, please refer this link Connect a bot to Web Chat.

Make sure the connections are properly set up, Web Chat channel in Azure. Ensure it is enabled, and if needed, regenerate the Web Chat Secret Key. For bots that rely on external services, such as databases or storage, verify that all connection settings are correct.

Review the publishing profile in Composer. Ensure it is set up with the correct Azure resources and that the credentials match those in Azure. Republish the bot and test it in the Azure Web Chat to confirm everything is working.

Hope this helps, do let us know if you have any further queries.

Thank you!
SriLakshmi C 1,375 Reputation points Microsoft Vendor

2024-12-16T20:40:48.0066667+00:00

Hi Mariem SOUSSi,

Did you get any chance to check the above response. Thank you!
SriLakshmi C 1,375 Reputation points Microsoft Vendor

2024-12-17T18:53:43.54+00:00

Hi Mariem SOUSSi,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.Thank you!

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