We are having trouble passing Employment Verification. It fails and clicking on "Fix Now" button does not ask to upload the documents (As stated by partner center support). I submitted the supporting documents in the work order on November 26th, but until today, there is still no result of the review。 Our company's software is about to go live and we urgently need your support

Employment Verification fails？

麟卓 5

We are having trouble passing Employment Verification. It fails and clicking on "Fix Now" button does not ask to upload the documents (As stated by partner center support).

User's image I submitted the supporting documents in the work order on November 26th, but until today, there is still no result of the review。

Our company's software is about to go live and we urgently need your support

Junjie Zhu - MSFT 19,751 Reputation points Microsoft Vendor

2024-12-11T07:02:27.1366667+00:00

Hello,

The Q&A forum can't provide more help, it requires the Store Team to review your materials on the backend. We appreciate your patience while waiting for the engineer’s reply. We apologize for any inconvenience caused.

Thank you.
麟卓 5 Reputation points

2024-12-16T05:31:15.5433333+00:00

thank you. Can you tell me how long it usually takes for the support team to provide a response. It has been 6 working days since we received a response
麟卓 5 Reputation points

2024-12-16T05:31:34.2066667+00:00

thank you. Can you tell me how long it usually takes for the support team to provide a response. It has been 6 working days since we received a response
Junjie Zhu - MSFT 19,751 Reputation points Microsoft Vendor

2024-12-16T07:59:19.7533333+00:00

Hello,

Recently, the support tickets in the Partner Center have experienced some congestion. Our engineers are diligently working to address the backlog of cases. We kindly ask for your patience during this time.

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Employment Verification fails？

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