Getting a large monthly bill from Microsoft when my billing blade says I have no charges and I can not open a support ticket

Question

My credit card company is reporting a large charge from Microsoft for the last few months when my billing and invoice blade show I have no charges. I am unable to open a support ticket it just keeps directing me back to billing wikis.

How do I get a live person to investigate?

Answer 1

Hi,

There is a small "trick" to getting out of loop and submitting billing support request.

Please create a new billing support request using my instructions below.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer and upvote if the above was useful.

Thanks.

-TP