Allowing guest accounts and/or multi tenant synced users to discover new communities in Viva Engage

Question

Hi,

We have performed a multi tenant syncronization with a company with the purpose of enabling more effective collaboration as if we belonged to the same tenant. We have invited the synced microsoft users to our Viva Engage portal. Because of the sync, the users are no longer marked as 'guests' in Viva Engage. However, the synced users cannot discover new communities in Viva that they have not been invited to.

Is there any way of enabling this? I was looking into setting of 'Native mode' / 'non-native mode' / 'hybrid-mode' and was hoping perhaps that could be of use.

Big thank you in advance!

Answer 1

Hi @Madeleine E

If some people from the other tenant already have guest accounts in your directory, the synchronization process doesn't change their user type to member by default. You can change these users' user type to member by updating the user properties in Microsoft Entra ID or updating your cross-tenant synchronization configuration mappings in Microsoft Entra ID to support converting from guest to member at scale.

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