Skype for Business Disconnects Calls on Hold

Question

There is an issue with calls being automatically disconnected when placed on hold during a transfer on one specific machine.

When an outside caller contacts our secretary and is put on hold to check the availability of an employee, the call disconnects after 15 to 45 seconds. This problem is occurring on a machine using Skype® for Business for Microsoft 365 MSO (version 2409 Build 16.0.18025.20214) 32-bit on Windows 11. However, the same Skype version works without issues on two other machines running Windows 10.

Answer 1

@Gehrig Markus GKAGES

It sounds like there might be a compatibility or settings issue with Skype for Business on the Windows 11 machine. Here are a few troubleshooting steps you can try to resolve the issue:

1. Check for Updates:

• Ensure that both Windows 11 and Skype for Business are updated to the latest versions. Sometimes, updates resolve compatibility issues.

2. Network Connection:

• Verify that the network connection is stable. Network issues could cause calls to drop unexpectedly.

3. Audio Device Settings:

• Check the audio device settings in Skype for Business. Make sure the correct devices are selected for both the microphone and speakers.

4. Call Handling Settings:

• Review the call handling settings in Skype for Business. Make sure that any settings related to call transfers and holding are configured correctly.

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