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Windows Logo certified Hardware having issues with Windows 11 Security Update KB5041585 and KB5042099

TonyBBIO 0 Reputation points
2024-11-29T08:22:47.9533333+00:00

Hi,

Hi,

We are writing to report a critical issue affecting our Windows Logo certified hardware products due to recent Windows 11 updates. As a Windows Gold partner, we are deeply concerned about its impact on our customers.

Issue:

Upon booting a PC with Windows 11 and our certified hardware installed, all 8 COM ports associated with the device are uninstalled. Attempts to reinstall the latest drivers fail with an error message indicating the driver is unsafe (specifically flagging SsPort.sys).

Steps to Reproduce:

Install Windows 11 on a PC.

Install our Windows Logo certified hardware product.

Boot the PC.

Observe that all 8 COM ports associated with the device are uninstalled.

Attempt to install the latest drivers for the hardware.

Installation fails with an error message indicating the driver is unsafe (SsPort.sys flagged).

Temporary Workaround:

We have found that uninstalling the following Windows 11 updates temporarily resolves the issue:

KB5042099

KB5041585

However, this is not a sustainable solution as Windows Update will likely reinstall these updates.

Thanks

TM

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  1. Hania Lian 19,831 Reputation points Microsoft Vendor
    2024-12-02T02:47:51.4233333+00:00

    Hello，

    Thank you for your post and feedback the issue and provide a workaround.

    I have checked the Microsoft Update history webiste, for these updates don't said known issue about this problem. These updates refer to Windows 11 23H2.

    Best Regards,

    Hania Lian

     

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