Microsoft accounts compromised and used for malicious activity, unable shut them down.

Question

Long story short’ My Microsoft accounts have been compromised and used maliciously. I’ve been trying to shut them down which sounds easy enough. But I can’t because they started a work organisation on them

i tried calling Microsoft but they were of no help

https://imgur.com/a/MoqD9DR

https://imgur.com/a/OGaKIRI

Answer 1

I would recommend you initially respond thus: https://learn.microsoft.com/en-us/defender-office-365/responding-to-a-compromised-email-account?source=recommendations

However, you can reach Azure support on the global service numbers: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

or https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hi @Thomas Grasso

Thank you for posting your query on Microsoft Q&A.

I understand that your microsoft accounts have been compromised and used maliciously.You are trying to shut down but before that you need to leave the organization.

I Recommend Changing Your Password Immediately and Use a strong, unique password that you haven't used before and go for strong MFA settings.

To leave the organization. Follow below document:

https://learn.microsoft.com/en-us/entra/external-id/leave-the-organization

Hope this helps. Do let us know if you have any further queries.

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If this answers your query, do click `Accept Answer` and `Yes`.

Thanks,

B. Siri Chandana.