How to configure Cisco 8851 MPP phone with a second multiline appearance of another user?

Question

Where can I find documentation on how to configure a second multiline appearance on a Cisco 8851 (MPP) IP Phone with Teams? Does the Microsoft provisioning service configure the second line on the phone or do changes have to be made manually on the Cisco phone web interface?

Answer 1

Hi @Pat D

According to our research, your question is mainly related to Cisco. In order to better help you, we recommend that you go to the Cisco forum to ask your question.

We found a thread related to your issue in this forum for your reference.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---

Answer 2

The link you sent relates to 8851 phones that are registered to CUCM. The 8851 MPP phone is certified to work with Teams and previous posts state multiline appearances are supported on 8851. Microsoft should be providing clear documentation as to how to configure multiline appearances on phones not Cisco.