4033 Windows Activation Issues w/E3 Licenses

Question

Dear Azure Community,

We need your assistance with a critical issue impacting our organization. Many users are experiencing Windows activation issues, with their systems showing as not activated. This problem is affecting productivity, and we are keen to resolve it as soon as possible. We’ve verified that these users have active E3 Intune licenses.

Although we escalated this issue to the CDW team, their response has not led to a solution, leaving our employees unable to proceed. We kindly request your help in investigating this matter. If this is not the appropriate channel, please direct us to the relevant team, as it appears to be a Microsoft-related issue that remains unresolved on our end.

Answer 1

Hello,

The issue you’re facing with Windows activation, despite having active E3 Intune licenses, can be tricky. Here are the steps you can take to troubleshoot :

1、Double-check that the E3 licenses that include Windows entitlements are properly assigned to the impacted users in the Microsoft 365 admin center.

2、Ensure that the affected devices have internet access and can reach Microsoft activation servers at https://login.microsoftonline.com/.

3、 On an affected device, open an elevated Command Prompt or PowerShell window and run the following commands to troubleshoot activation issues:

slmgr /dlv: This will give you detailed licensing information and status.

slmgr /ato: This will attempt online activation.

4、Use the following command to force activation with the installed product key:

slmgr /ipk <product-key>: Replace <product-key> with the appropriate key for your E3 licenses.

5、Check Intune License Configuration: Ensure that your Intune license configuration on the Azure portal is correctly set up for the devices that are not activating properly.

6、If your devices are Azure AD Joined, make sure they are properly joined to your Azure AD and check for any issues related to identity or device management that might affect activation.

Best Regards,

Hania Lian

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