Can I retrieve call transcriptions that are not scheduled meetings?

Question

In our company, we are looking into whether we can get call transcriptions from our customers who use the MS team phone feature - they are not calling tenants but instead external numbers to chase up invoices.

I have seen a api endpoint Get Call Transcript but cannot breakdown/confirm if this is for scheduled/online meetings only or would include calls too? As I know calls can still be recorded & transcribed, and would be stored on the admin's oneDrive - (I think? )
Thank you!

Answer 1

Hi @Alice Bryer

According to the Microsoft Graph API documentation, the Get callTranscript endpoint is primarily used to get transcripts of Teams meetings. Currently, the API endpoint primarily supports transcriptions of scheduled online meetings, not regular phone calls.

Teams does support call recording and transcription, which are stored on the administrator's OneDrive.

If you need more detailed information, please refer to the following documentation.

https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/meeting-transcripts/overview-transcripts

https://learn.microsoft.com/en-us/microsoftteams/platform/graph-api/meeting-transcripts/api-transcripts

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