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CANCELLED SUBSCRIPTION BUT STILL BEING BILLED

Peter Kirkpatrick 0 Reputation points
2024-08-09T00:23:50.86+00:00

We cancelled our subscription with Azure back in January 2024 after selling our business. Now, after closing all of the associated emails etc, we have been billed $224 again and we can't access anything to contact Azure.

Could a representative please contact me to sort this out ASAP as phone customer support were unable to help.

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  1. Sumarigo-MSFT 47,371 Reputation points Microsoft Employee
    2024-08-12T05:46:06.92+00:00

    @Peter Kirkpatrick Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
    Apologies for the delay response here!

    Billing and Subscription team would be the best to provide more insight and guidance on this scenario: https://azure.microsoft.com/en-us/support/options/

    Additional inforamtion : If you cancel an Azure Support plan, you're billed for the rest of the month. Cancelling a support plan doesn't result in a prorated refund. For more information, see Azure support plans.Please let us know if you have any further queries. I’m happy to assist you further.  

    I was still charged even though my Azure subscription was deactivated

      

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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