How do I clear cached credentials on Microsoft Remote Desktop for MAC?

Question

I am trying to add a workspace on the Microsoft Remote Desktop app for Mac.

I had apparently selected the wrong authentication method, which resulted in failed credential validation. The problem is now that cache is saved and automatically attempts to login using the wrong credentials and will not allow me to change the method of authentication. What can I do to fix this problem?

I tried clear cache on MAC, chrome, safari. I even tried uninstalling and reinstalling Remote Desktop and restarting multiple times, but no luck. Please help.

Answer 1

I found these steps and decided to share them with you. Not sure if this will be helpful but you can try the following:

Remove Saved Credentials:

Open Keychain Access on your Mac.

In the search bar, type in Microsoft Remote Desktop to find any related saved credentials.

Right-click on the entries and select Delete to remove them.

Reset Microsoft Remote Desktop:

Close the Microsoft Remote Desktop app if it’s open.

Open Finder, then select Go > Go to Folder.

Type ~/Library/Containers/ and press Enter.

Locate the folder named com.microsoft.rdc.mac or similar and move it to the Trash.

Empty the Trash and restart your Mac.

Reinstall Microsoft Remote Desktop:

After the restart, reinstall the Microsoft Remote Desktop app from the Mac App Store.

Set Up New Connection:

Launch the Microsoft Remote Desktop app.

Click on the + button to add a new workspace or connection.

Enter the correct details and choose the appropriate authentication method.

Answer 2

Hello,

You can follow these steps:

Open Finder on your Mac.

In the menu bar at the top of your screen, click Go and then select Go to Folder….

Enter the following path: ~/Library/Containers/com.microsoft.rdc.macos/Data/Library/Application Support/Microsoft Remote Desktop

Click Go.

You should now see a folder named Microsoft Remote Desktop. You can try moving this folder to the trash or to another location if you want to keep a backup.

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