Teams calling issue

Question

Hello 

 

Please i need your help on this issue.

 

Since updating to the new version of Teams users cannot make calls by clicking a number on the CRM system. The users are licensed to make phone calls. Previously when a user clicked the number on the system Teams would open and dial the number.

Now when clicking we get the message; Sorry, we're unable to complete the call There was an issue finding the person you were trying to reach.

This only started happening when we updated Teams.

Answer 1

Hi @IniobongNkanga-8038

According to our test, we regret to inform you that this issue is caused by a problem in the Teams update.

Please check CRM integration: Verify that the CRM system is still properly integrated with Teams. Check the CRM settings and make sure that the Teams integration is enabled.

Please check Teams app updates: Make sure the Teams app is up to date.

At the same time, in order to make this issue be resolved as soon as possible, you can submit feedback in our Microsoft Feedback. Many features of our current products are designed and upgraded based on customers’ feedback. With requirements like this increase, the problem may well be released in the future.

Thanks for your understanding and support.

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