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I bought new hardware and re-installed Windows Server 2019 Essentials (I have disc and product key) but the product key is no longer accepted.
I have searched and found various suggestions but none of them so far worked for me. I now have a temporary license that expires in 144 days.
Can someone help out? I suspect I need to call Microsoft support and get activation keys but can no longer locate the support phone number :-(
Best,
Paal
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Ok well for the Essentials product key you may need to get different install media.
https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019-essentials
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Just checking if there's any progress or updates?
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Sorry, overlooked this reply. Trying it out now - thanks!
Glad to hear, please don't forget to close up the thread here by marking answer if the reply is helpful--
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Hi Dave,
Thank you so much for your patience and your help. My Windows Server is now successfully activated :-)
Glad to hear, you're welcome.
Ok, then this is evaluation media so you'll need to convert it.
Dism /online /Set-Edition:ServerEssentials /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx /AcceptEula
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Thanks for trying to help - but still no success. This is what happens:
C:>Dism /online /Set-Edition:ServerEssentials /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-KQDGQ /AcceptEula
Deployment Image Servicing and Management tool
Version: 10.0.17763.3406
Image Version: 10.0.17763.4974
Error: 50
This Windows image cannot upgrade to the edition of Windows that was specified. The upgrade cannot proceed.
Run the /Get-TargetEditions option to see what edition of Windows you can upgrade to.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
But the /Get-TargetEditions does not seem to be supported by DISM?
I used the KMS Essentials key (and also tried the KMS Standard key) but still no luck:
C:\Windows\Logs\DISM>Dism /online /Set-Edition:ServerEssentials /ProductKey:WVDHN-86M7X-466P6-VHXV7-YY726 /AcceptEula
Deployment Image Servicing and Management tool
Version: 10.0.17763.3406
Image Version: 10.0.17763.4974
Error: 50
This Windows image cannot upgrade to the edition of Windows that was specified. The upgrade cannot proceed.
Run the /Get-TargetEditions option to see what edition of Windows you can upgrade to.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Any suggestions would (again) be appreciated.
I guess you missed it so reposting here. For the Essentials product key you may need to get different install media.
https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019-essentials
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Try running
Dism /online /Get-TargetEditions /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
This will give you an output that shows which edition you can convert to.
Deployment Image Servicing and Management tool
Version:
Image Version:
Editions that can be upgraded to: ServerDatacenter
This command should download the necessary files and prompt for a reboot. And done!
Dism /online /Set-Edition:ServerDatacenter /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx /AcceptEula
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Just checking if there's any progress or updates?
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Apologies for the delayed answer.
The product key is retail.
The media used for the install is a DVD.
The media used for the install is a DVD.
That doesn't tell us anything. The issue is if evaluation media is used you may need to convert from eval to full.
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This is not an evaluation copy but a DVD purchased directly from Microsoft.
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Please open a Command Prompt as administrator, and then type:
SLUI 4
Save the output result. Finally contact Microsoft Assisted Support team.
For more information about activation via phone, please see https://www.microsoft.com/en-sg/licensing/existing-customer/activation-centers?rtc=1#primaryR8.
Hope it is helpful for you.
Kind regards,
Lei
Hi Lei,
Thanks for your help.
For some reason, the 9-groups installation ID was not accepted :-(
Best regards,
Paal
Hi Paal,
Apologies for the delayed reply. According to your description, I need to confirm which activation channel did you use before reinstalling? How did that unacceptable product key get? Generally, all of activation issues can be solved by Microsoft Assisted Support team. So, I can't understand what the 9-groups installation ID was not accepted means. Could you please provide me a screenshot of this installation ID issue, or the original reply from team? I'll really appreciate.
Regards,
Lei
What is the result of;
slmgr /dli
slmgr /ipk xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
slmgr /ato
I get response: