Error creating Incidents "CRM do not support direct update of Entity Reference properties, Use Navigation properties instead"

Question

We are trying to use CRM api to create incident. we have data source but we are not able to process the request due to below errors. 

When we submit create a new incident using postman we get a response with the error "You should specify a parent contact or account"

If we add the parameter CustomerId (name as "_customerid_value" in the list of incidents if you request this same method with a get protocol) , we get the error "CRM do not support direct update of Entity Reference properties, Use Navigation properties instead."

After some research an article with a similar mistake shows an idea of how to solve the problem

We try to set the CustomerId using the odata.bind but there is no "Customer" method to pass the id to get an object, we are not sure either if "_customerid_value" is the correct property to set the customer

Answer 1

Well, if I understand it correctly you are trying to give reference for entity B while creating entity A, if that the case let's give example and solution, Suppose you have entity named "container" and entity named "inner" and you want to add reference for inner in the container through api call, the field that hold the reference called "inner_ref" well it will look like this in postman body - "inner_ref@odata.bind" : "/inners(00000-0000-0000-0000-000000000001)" something worth to take into consideration is that when you trying to get record from inner table then the access is made from the table name in plural form - so it becomes "inners" instead of "inner", hope it helps - good luck!