Bank and tax profiles validated but still get "You need to update your tax and payout information before you can charge money" error

Mark Kortink 26

I have developed my first app for publishing on the Microsoft Store. Absolutely everything is ready to go, except I have this message saying "You need to update your tax and payout information before you can charge money".

But I have set up my tax and payment profiles against my developer account and Microsoft has verified them.

Because of this error I cannot publish my first app. How do I fix this?

Roy Li - MSFT 33,501 Reputation points Microsoft Vendor

2021-10-01T02:26:05.6+00:00

I have to say that currently, the forum can't help you to check this issue, you should talk to the store team directly. Please open a free support ticket here: Contact Us. Go to Contact us, find Non-Technical Support - Dashboard and choose CHAT NOW or SUBMIT AN INCIDENT. You could talk to the store team engineer via the ticket and confirm this behavior. The store team could check the status of your account in the back end.
Mark Kortink 26 Reputation points

2021-10-02T21:07:49.903+00:00

II linked to the chat line as advised. Took 3 hours to get past the chatbots and people who didn't know anything about Visual Studio to a guy in India with a rooster crowing in the backyard and puppy yapping at his feet. Vince was very helpful, he couldn't solve the problem, but we determined that the button that should have been available in the Partner Centre for me to raise a support ticket was missing. So Vince gave me his email, I sent him my problem as posted, and he raised a support ticket on my behalf.

So this problem is still open and I ask please, if you have any idea how to fix it, please let me and others know.
Jonas Korani 0 Reputation points

2023-07-22T22:29:18.2366667+00:00

Did you manage to solve this issue? I have the same problem now.
Dion Darmanin 0 Reputation points

2024-04-15T23:04:20.56+00:00

I'm having the same issue. Did they sort it out for you?
Rafael Sacomani 0 Reputation points

2024-12-13T01:16:59.76+00:00

i have the same issue but i received this email!

Hi Rafael,

I hope you're doing well! I wanted to clarify that the “learn more form” you filled out for Advanced Support for Partners (ASfP) is specifically intended to provide you with more information about our partner support plan – which is a paid service and a yearly contract with us – and to educate you on its benefits. It is not a direct support line for resolving technical issues or answering specific questions. Given the nature of your inquiries, I recommend reaching out through the regular support channels to get the answers you need. I'm confident they will be able to assist you more effectively with your questions.

Thank you for understanding, and please let me know if there's anything else I can help you with regarding the ASfP program.

Best regards,

i don´t know how to procced in this case!
David 0 Reputation points

2024-12-14T04:54:26.8433333+00:00

Having the same issue now. Microsoft needs to get their stuff together.

1 answer

Bogdan Fürst 0 Reputation points

2024-05-21T17:16:47.2866667+00:00
Same here and no form available anywhere to fill in the required data. Location:

Access the Payout and Tax Profiles:

From the dashboard, navigate to Account settings.

Select Payout and tax.
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Bank and tax profiles validated but still get "You need to update your tax and payout information before you can charge money" error

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