Immersive Reader launches with text, but does not read or translate

Question

I am trying to integrate Immersive Reader into an existing system.

I am successfully generating and passing an access token (as far as I can tell).

IR is launching with the text specified, and some functionality like breaking up syllables and line focus work.

However, other functionality like reading and translation are not. When I click the "Play" button, I get a message that says "Sorry, we couldn't download the audio file needed to read this text out loud. Status: 401".

I can see in the Network calls that a few of my IR calls are succeeding, but most are failing with 401s.

Are these failures an indication that there is a problem with my token, although IR does launch? I've scoured the docs and Q&A here and on SO for help, but I'm not seeing any help there.

Thank you.

Answer 1

Hi
Can you please let me know if you still facing the issues?

In case of yes, also provide the info below in order to try the issue replication:

• Do you get the error since the first time you press "Play" button or in any subsequent event?
• Some info about your app/system: base on your comments can assume it is a web app, Did you work with .Net or any different stack?

Hope to hear about you.

Answer 2

One of the reason I found that,

If you are sending the string to immersive reader as below -

abc.Abc, meaning that if your string contains new paragraph immediately after the end of previous paragraph without any space in between, after dot(.)

After adding space, it worked fine